FAQs

SHIPPING INFORMATION

Australian Shipping

FREE Standard Australian Shipping

FREE Express Australian Shipping

Authority to leave

Delivery to regional Areas in Australia

PUBLIC HOLIDAY DELAYS

International Order Information

FREE STANDARD SHIPPING WORLDWIDE! (NO MINIMUM PURCHASE AMOUNT)

UAE, Saudi Arabia, Oman and Qatar STANDARD SERVICE

North America: United States, Canada and Mexico EXPRESS

UK and Europe EXPRESS

New Zealand EXPRESS

Asia Pacific EXPRESS

United Arab Emirates EXPRESS

Rest of the world EXPRESS

What is the international order cut off time for same day despatch?

PUBLIC HOLIDAY DELAYS

Russia Shipping

Why has my DHL Ecommerce Asia Tracking not updated since its been in my country?

CUSTOMS & DUTY TAXES (Excluding Australian Customers)

What are customs charges?

Not every country imposes a duty tax, but how do I know if mine does?

I don't want to pay the customs and duty taxes. Can I get a refund?

Tracking Information

One stop Tracking

Australian Domestic Tracking

International Tracking

Why can I not see my tracking information?

CURRENCY CONVERSIONS

Currency Conversions

Search our store